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What is SaskTel Managed Hosting?

SaskTel Managed Hosting offers a world-class Data Centre and operating environment to host your software applications on SaskTel-owned hardware and servers.

The cost of providing and maintaining the infrastructure is shared across many customers, allowing you to take advantage of significant savings over the cost of building and maintaining your own 24/7 Data Centre. You also benefit from the expertise of highly trained SaskTel technicians.

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What are the advantages of Sasktel Managed Hosting?

There are numerous advantages of SaskTel Managed Hosting.

  • Grow your business and still function professionally. Affordable and predictable monthly costs with unlimited data transfer and no upfront investment makes it easier to stay on budget
  • Manage risk by protecting your applications and data with a high level of best-in-class hosting, security and 24/7 support and an Enterprise-class data centre backed with multiple redundancies
  • Create operational efficiencies by freeing your IT staff to focus on other key projects such as application improvements and providing support to colleagues and customers
  • Stability and reliability are provided by Saskatchewan's proven technology leader. For over 10 years SaskTel has provided Managed Hosting services, utilizing over 2,300 servers, serving government, corporate, and business customers

What makes SaskTel different from other hosting providers?

Trust your valuable data and applications to a service provider that has over 100 years experience in the telecommunications industry.

SaskTel has already earned the trust of clients throughout North America and has established relationships with vendors you already trust, like SUN Microsystems, IBM, HP, Microsoft, Avaya, Cisco, LG Ericcson, and Mitel.

With SaskTel, when you need support, you’ll speak to a friendly, highly qualified Expert that is dedicated to your account and understands the needs of your business. You will also have access to the largest network in Saskatchewan and unlimited data transfer with no capped monthly usage.

What guarantee will I get with my managed services?

With SaskTel Managed Hosting, you can rest assured that your data is safe, protected, and available when you need it.

SaskTel Managed Hosting guarantees:

  • Hardware support with 24/7 coverage
  • Response time of 1 hour on critical troubles
  • Service level of 99.7% annually
  • Back-ups and off-site storage to ensure file systems are backed-up regularly and stored for up to 4 weeks
  • Performance Monitoring and trouble resolution, 24/7
  • Incident resolution through a trouble management control centre which is available 24/7
  • Vulnerability assessments are performed at time of install on equipment behind the shared firewall
  • Preventative maintenance is performed on equipment behind the shared firewall

What are virtual private servers?

SaskTel Managed Hosting offers Virtual Private Servers, which allow a physical server to be divided into multiple virtual servers. These individual virtual servers are private and secure. No unauthorized users have access to your private servers.

Businesses traditionally use dedicated servers to support specific applications. As the number of applications increases so does the number of servers required, resulting in time and money spent on acquiring and managing server technology.

An alternative, more cost effective solution is server virtualization using SaskTel Virtual Private Servers as part of a Managed Hosting solution. SaskTel Virtual Private Servers allow you to optimize your server usage by creating multiple virtual machines from one physical server.

How could virtual private servers benefit me?

With Virtual Private Servers from SaskTel, you can:

  • Spend less time and money managing your IT resources - Let SaskTel worry about the cost of infrastructure while SaskTel Experts take care of server management allowing your IT resources to focus on growing your business
  • Create an effective disaster recovery plan - With virtualization, everything from your hardware configuration and firmware to your operating system application installation are simplified into a set of files that are easy to back up
  • Experience greater scalability and flexibility - Virtualization makes it easy to change your server requirements as your business needs change, and you can enjoy the flexibility of short-term and month to month contracts
  • Provide high availability solutions - Each virtual server can quickly and easily be moved to other physical servers within the environment, providing a high availability solution
  • Access your data from any location – Virtualization makes it easy to setup test environments, or take your show on the road
  • Build a greener IT infrastructure - By reducing energy consumption through the sharing of resources among customers you are conserving energy and reducing your carbon footprint

Why would I need a dedicated server rather than a virtual server?

A dedicated server is dedicated to the exclusive use of a single company. You have full control over all of the server's resources and can use the server in any way that you wish. A dedicated server is suitable for resource intensive applications.

What is the difference between Managed Hosting and Colocation?

With Colocation, you store your own server at the state-of-the-art SaskTel Data Centre. SaskTel provides an internet connection to your server and allows you physical access to your own server when you need it.

SaskTel staff does not maintain your server with Colocation. It is designed for companies that own servers but are looking to a hosting provider for network connectivity, security, redundancy and support. It allows you to take advantage of our Data Centre features and benefits but you are responsible for your own equipment and configuration of your hardware, software, and operating system.

With SaskTel Managed Hosting, you can rent SaskTel-owned servers within our world-class Data Centre. Whether you choose the dedicated or virtual server option, highly trained SaskTel technicians will maintain and support your servers.

How would Managed Hosting benefit small businesses?

With Managed Hosting, a small business can enjoy:

  • Best-in-class hosting, an Enterprise-class data centre, an expanded skill set and the industry knowledge of our SaskTel Experts
  • The ability to compete with larger players in the market
  • Access to technology that your company may otherwise not be able to obtain
  • Increased security operations
  • Thorough disaster recovery plans
  • A customized solution to fit your budget

What operating systems do you support for the Managed Hosting solution?

We offer licensing and support for Windows Server 2008 and Red Hat Enterprise Linux. While other operating systems may be used within the Data Centre, SaskTel will not be able to provide support on them.

What types of storage are available with Managed Hosting?

On physical servers, customers have options for local storage in the server, Storage Area Network (SAN) connected storage, or Network Attached Storage (NAS) connected storage. On the virtual infrastructure, customers will have access to either SAN or NAS storage, but not local storage.

What if my business cannot afford to have any downtime?

SaskTel has a backup data centre located in Saskatoon which can be used to deploy a 'hot backup' configuration to ensure no downtime, even in the event of a catastrophic event.

How will I access my server when I subscribe to SaskTel Managed Hosting service?

When using a Windows environment, you would typically access your server using Remote Desktop Protocol (RDP) which enables very similar access to if you were sitting in front of the server physically.

With a Linux environment, typically a Secure Shell (SSH) client is used to access the server.

Ultimately the means of access is up to you, the customer, as SaskTel will allow whatever means suits you best, aside from physically accessing the Data Centre. Dedicated connections, Virtual Private Networks (VPNs) and other means of encryption are also available.

Who is allowed to access my server?

Only users specified by your designated contacts are allowed access to your server. Likewise, SaskTel will only open firewall ports requested by you, to IP addresses you specify.

What is Cloud Computing?

There isn't a standard definition of Cloud Computing that is used by all service providers, but all definitions will include variations on the following three criteria:

  1. Multi-tenant - Multi-tenant or shared infrastructure means that multiple companies, departments of a business, or user groups can all use these resources at the same time.
  2. On demand usage - On demand or scalable usage is another way of saying that you only pay for what you use. If you have 5 users on a service one month, then you only pay for 5. If the next month you have 10, then you pay for 10 that month etc. Another way a cloud service can be scalable is by specific resources.
  3. Accessible through the internet - As the internet grows in both speeds and consistency, more and more businesses are relying on mission critical applications and data that they access through the internet. This is another key item which defines something as a cloud based service.
    In a true cloud based computing model, end users may actually not even know where their data resides, as long as they know how to access it, that’s all that matters.

Why would I want to use Cloud Computing?

The flexibility and mobility provided by Cloud Computing allows for you and your team to implement solutions faster and access your applications from anywhere. Additionally, you only pay for what you need to use so the potential for cost savings is another benefit.

Does SaskTel currently offer any Cloud-based computing solutions?

What is the difference between public and private clouds?

A public cloud is shared by many different companies and users, while a private cloud is built and used by a single organization, though it will still be shared by many different users, groups or departments within that organization.

What is the SaskTel Cloud Strategy?

SaskTel is developing both private, as well as public, cloud infrastructure solutions to be used jointly by SaskTel and offered to our customers. In addition, SaskTel will continue to launch cloud-based application services as they are developed.

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